Refund & Returns Policy

At Fabhaus Art Gallery + Fare, we want you to be happy with your purchase. Because we sell original artwork, handmade goods, gifts our return policy varies depending on the type of product purchased.

Artwork & Gallery Purchases

We accept returns on eligible artwork and merchandise within 30 days of delivery or purchase, provided the item is returned in its original condition.

To be eligible for a return:

The item must be unused and in the same condition in which you received it.
Artwork must not have been damaged, altered, installed, or modified.
Items must be returned with their original packaging where applicable.
Proof of purchase is required.

Because original artwork is unique and carefully handled, certain artwork may be designated final sale at the time of purchase. Final-sale items cannot be returned or exchanged unless they arrive damaged or defective.

If you are unsure whether an artwork is eligible for return, please contact us before making your purchase.

Non-Returnable Items

The following items are generally not eligible for return:

Gift cards
Custom or personalized items
Final-sale artwork or merchandise
Items that have been damaged after purchase
Items returned without proof of purchase

Damaged Artwork or Merchandise

We take great care when packaging artwork and other products. If your order arrives damaged, please contact us as soon as possible.

Please include:

Your order number
A description of the damage
Photographs of the damaged item
Photographs of the packaging

Do not discard the original packaging until we have reviewed your claim.

If the item was damaged during shipping, we will work with you to determine the appropriate resolution, which may include a replacement, repair, exchange, or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued to the original payment method. Please allow additional time for your financial institution to process the refund.

Shipping charges are generally non-refundable unless the return is the result of an error on our part or the item arrived damaged.

Late or Missing Refunds

If you have not received your refund, please:

Check your bank or credit card account.
Contact your credit card company or financial institution, as processing times can vary.
Contact us if you still have not received your refund.

Sale Items

Sale and promotional items may be subject to different return conditions. Unless otherwise stated at the time of purchase, sale items are final sale.

Exchanges

We may offer exchanges for eligible merchandise that is defective or arrives damaged.

Because original artwork is one-of-a-kind, we generally cannot exchange one original artwork for another. If you are interested in a different piece, please contact us and we would be happy to assist.

Gifts

If you received an eligible item as a gift, please contact us with the order information where available.

Refunds will generally be issued to the original purchaser and original payment method. Gift recipients may be eligible for an exchange or store credit at Fabhaus’ discretion.

Returns & Return Shipping

Please contact us before sending any item back. We will provide return instructions and confirm whether the item is eligible for return.

Unless the item was received damaged, defective, or was sent incorrectly, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and retaining your shipping receipt. Fabhaus Art Gallery + Fare is not responsible for items lost or damaged while being returned to us.

For local purchases, eligible returns may be brought directly to:

Fabhaus Art Gallery + Fare
430 Queen St.
Blyth, ON N0M 1H0
Canada

Local Pickup

If you selected local pickup, eligible returns may be brought to the gallery during regular business hours.

Please contact us before bringing an item back so we can confirm that the purchase qualifies for a return.

Need Help?

If you have questions about a return, refund, exchange, or damaged order, please contact us: